At Grindworx, we are proud of our customer service. Our customer service representatives are here to help. Feel free to contact us with any questions, comments, or concerns. We would love to hear from you!
What Would You Like to Do?
- Contact Us
- Check My Order Status
- Check Order History
- Reset a Forgotten Password
- Get Knife Instructions
- Return an Item
- View Our Shipping Policy
- What is Grindworx?
- Do you have a catalog you can mail me?
- Do you sell anything else besides knives?
- Why should I buy a knife from you as opposed to some other seller?
- What is the quality of the knives you sell?
- Can I advertise on your site?
- Can I link to your site?
- Has my order shipped?
- How do I change quantities or cancel an item in my order?
- How do I track my order?
- My order never arrived.
- An item is missing from my shipment.
- An item in my order is broken.
- I received the wrong item.
- What is your return policy?
- How much is shipping?
- When will my order ship?
- How long will it take my order to arrive?
- Do you ship internationally?
- What forms of payment do you take?
- Do I have to pay sales tax?
- I have a question about my charges.
- I need a copy of my receipt/invoice.
- When will my credit card be charged?
- How do I find my product?
- How do I navigate the site?
- Does your stock rotate?
- Do you offer discounts?
- Do you offer gift certificates or coupon codes?
Grindworx is your destination for quality knives at value prices. Our goal is to bring you all the best pocket knives and edged tools you need at the best prices possible. Grindworx carries a wide variety of designs and styles, including traditional slip joint knives, out-the-front and side-opening automatics, classic Italian knives, fixed blades, tactical folders, neck knives, axes, multitools, and more. Whether you’re shopping for self-defense tools, an everyday carry pocket knife, or a novelty item, we’re confident you’ll find the perfect item at the perfect price at Grindworx.Do you have a catalog you can mail me? Return to Top
Because we are constantly adding new items to our stock, we don't offer a physical catalog.Do you sell anything else besides knives?Return to Top Why should I buy a knife from you as opposed to some other seller?Return to Top
We know you have many options to choose from when shopping for knives. More than offering excellent knives at even better prices, we care about our customers and define our success by the quality of our service to them. We make it our mission to answer questions in 48 hours or less (emails are generally not answered on Saturdays, Sundays, or holidays), and we do everything in our power to resolve any concern that may arise. We appreciate all our customers—nothing is possible without you.What is the quality of the knives you sell?Return to Top
We carefully choose our knives to be as high-quality as possible while remaining compatible with a variety of budgets. Our knives are an excellent value for the price that you pay. Not all of them will last you the rest of your life, but they will serve you well and keep your wallet happy.
We also carry many name brand knives such as Boker, Buck, Colt, etc. These knives are of the finest quality and will serve you well for years. All of the name brand knives we carry are authentic!Can I advertise on your site?Return to Top
We do not allow third-party advertisements on our website at this time.Can I link to your site?Return to Top
Absolutely! And if your website meets our standards and is not in direct competition with our site, we'll be happy to link back to you.
If all of your items were in stock when you ordered, and you ordered more than 2 business days ago, your order has probably been shipped. If some of the items were not in stock, it is possible that your order has been delayed, in which case you will receive an email. You can check your order status here.How do I change quantities or cancel an item in my order?Return to Top
If you need to change any quantities or cancel your order, please contact our customer service department. Please note that once an order has begun processing or has shipped, the order is no longer editable.How do I track my order?Return to Top
Once an order is shipped, an email is automatically sent to the email address provided on your order. Orders can be tracked by clicking the appropriate link in the shipment email. If we don't have an email address on file or if you did not receive an email shipment notification, please check your order history for shipment information. Our confirmation emails are occasionally rejected by ISP filters. Please make sure emails from us are not blocked or sent to your spam folder.
If your order hasn't arrived, there are several possible reasons:
Orders will not be shipped when the credit card provided is declined. In these cases, customer service will send you an email, but these emails are occasionally moved to junk folders. Check your account to see if your order appears in the order history. If not, it is likely that your credit card was declined.
If you chose to pay with a check or money order, the order will not be filled until we receive the payment by mail. This can result in additional processing time and delay your order shipment. For further assistance, please contact Customer Service and have your order number ready.An item is missing from my shipment.Return to Top
If an item is missing from your shipment, please contact our Customer Service department for assistance. If possible, please have your order number ready.An item in my order is broken. Return to Top
If an item in your order is broken, please contact Customer Service within 72 hours of receiving the item.I received the wrong item.Return to Top
If you feel that you have received the wrong item, please contact Customer Service within 72 hours of receiving the item.What is your return policy?Return to Top
Returns are accepted, as long as they are initiated within 60 days of receiving your order. You must complete a return request and receive approval before shipping your return, or your return will not be accepted. A return request can be completed in your account. Please allow up to 3 business days for approval.
You will be provided with a pre-paid shipping label to return the item, which must be and unused, undamaged, and include the original manufacturer packaging and paperwork. Once we receive the item, we will issue a refund minus the cost of the return shipping label. Returning an item with damaged or missing packaging may incur additional fees. If the item is found to be defective, return shipping costs will be waived. Your refund will be issued in the same form of payment with which the order was placed. We do not reimburse cost of shipping for the initial order.
1) Click here. 2) Select "Yes, I have a password" and enter your password. Simply click on the "Change" link next to any piece of information you wish to change. If you would like to change your credit card information, you can simply make a new order and enter in a new card.I forgot my password.Return to Top
If you forgot your password, click here. Then click the "Forgot your password?" link and follow the instructions.
Shipping is $3.99 for most purchases. If you would like expedited or express shipping please take a look at our Shipping Policy page.When will my order ship?Return to Top
Your order will usually be shipped within 36 hours (excluding Saturdays, Sundays, and federal holidays). If your item is not in stock, we will notify you by email.How long will it take my order to arrive?Return to Top
First class delivery to anywhere in the continental USA should take 9 days or less. If you have paid for expedited shipping, it will arrive sooner (excluding Sundays and Federal Holidays). Shipments to Hawaii and Alaska may take up to an additional week.Do you ship internationally?Return to Top
While we strive to offer the best prices available, there are sometimes a few good deals elsewhere that have our prices beat. Send us the item info and advertised price (with a direct link to the competitor’s product page), and we will be glad to match any price on identical "in stock" products from competing online stores. Please note that the competitor must be a fully functional website, not a static HTML page. Also, the competition must have the item in stock (not "available soon” or "drop shippable", etc.).
This website is protected with SSL (secure socket layer) encryption, the highest standard in internet security. Any information submitted to and through our website is secure.
We DO NOT accept PayPal or cash at this time.
We DO accept:
Credit Cards: Visa, Mastercard, Discover and American Express.
Gift Cards: Please register your Gift Card online before redeeming.
Checks: We accept personal or business checks. Checks take between 5 to 10 days to clear. The order will be shipped once the check has cleared.
Money Orders: We accept all types of money orders.
Note:You must call customer service to place your order using checks or money orders. We will not accept online orders with checks or money orders as the payment method. Once the order has been submitted over the phone, reference the order number on the check/money order and send your payment to:
400 South 1000 East
Lehi, UT 84043-3812
Payment must be received within 20 days from the time the order was placed. If payment is not received within the 20 days, the order will be canceled.
If you are located in Utah, you will have to pay sales tax.I have a question on my charges. Return to Top
Please contact us for further assistance.I need a copy of my receipt/invoice.Return to Top
Log into your account (the account link is visible in the top right corner of the website). Click "view order status" in the welcome box. You can then click on any order you have placed and see the invoice.When will my credit card be charged?Return to Top
Once your order has been submitted, your credit card will be charged for the total amount of your order.
To find the item(s) you're looking for, you may (1) use the navigation menus on the top, left & bottom of our website; (2) type a keyword into the search box. If you have any trouble locating a product, feel free to contact customer service for assistance.How do I navigate the site?Return to Top
To navigate this website, simply click on a category you might be interested in. You can then browse related categories or filter the results using the options listed in the column on the left side of the window. You may also type a keyword into the search to quickly find a specific product. If you have any trouble locating a product, feel free to contact customer service for assistance.Does your stock rotate?Return to Top
Yes. We are continually adding new and exciting products to our stock.Do you offer discounts?Return to Top
We may do discounts for Law Enforcement and Military (we may require you to send us proof of ID). The amount discounted will depend on the item. Not all items can be discounted. For a quote, please contact Customer Service.Do you offer gift certificates or coupon codes?Return to Top
Yes! You can get them here.