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Customer Service

At Grindworx, we are proud of our customer service. Our customer service representatives are here to help. Feel free to contact us with any questions, comments, or concerns. We would love to hear from you!

What Would You Like to Do?

Frequently Asked Questions

Website Info
Order Status
Order Questions
My Account
Shipping Policy
Guarantees
Pricing and Billing
Buyer's Guide
Additional Support
Website Info
What is Grindworx? Return to Top

Grindworx is your destination for quality knives at value prices. Our goal is to bring you all the best pocket knives and edged tools you need at the best prices possible. Grindworx carries a wide variety of designs and styles, including traditional slip joint knives, out-the-front and side-opening automatics, classic Italian knives, fixed blades, tactical folders, neck knives, axes, multitools, and more. Whether you’re shopping for self-defense tools, an everyday carry pocket knife, or a novelty item, we’re confident you’ll find the perfect item at the perfect price at Grindworx.

Do you have a catalog you can mail me? Return to Top

Because we are constantly adding new items to our stock, we don't offer a physical catalog.

Do you sell anything else besides knives?Return to Top

In addition to knives, Grindworx also has a huge selection of Zippo lighters, budget flashlights, watches, throwing stars, self defense items, and more.

Why should I buy a knife from you as opposed to some other seller?Return to Top

We know you have many options to choose from when shopping for knives. More than offering excellent knives at even better prices, we care about our customers and define our success by the quality of our service to them. We make it our mission to answer questions in 48 hours or less (emails are generally not answered on Saturdays, Sundays, or holidays), and we do everything in our power to resolve any concern that may arise. We appreciate all our customers—nothing is possible without you.

What is the quality of the knives you sell?Return to Top

We carefully choose our knives to be as high-quality as possible while remaining compatible with a variety of budgets. Our knives are an excellent value for the price that you pay. Not all of them will last you the rest of your life, but they will serve you well and keep your wallet happy.

We also carry many name brand knives such as Boker, Buck, Colt, etc. These knives are of the finest quality and will serve you well for years. All of the name brand knives we carry are authentic!

Can I advertise on your site?Return to Top

We do not allow third-party advertisements on our website at this time.

Can I link to your site?Return to Top

Absolutely! And if your website meets our standards and is not in direct competition with our site, we'll be happy to link back to you.

Order Status
Has my order shipped?Return to Top

If all of your items were in stock when you ordered, and you ordered more than 2 business days ago, your order has probably been shipped. If some of the items were not in stock, it is possible that your order has been delayed, in which case you will receive an email. You can check your order status here.

How do I change quantities or cancel an item in my order?Return to Top

If you need to change any quantities or cancel your order, please contact our customer service department. Please note that once an order has begun processing or has shipped, the order is no longer editable.

How do I track my order?Return to Top

Once an order is shipped, an email is automatically sent to the email address provided on your order. Orders can be tracked by clicking the appropriate link in the shipment email. If we don't have an email address on file or if you did not receive an email shipment notification, please check your order history for shipment information. Our confirmation emails are occasionally rejected by ISP filters. Please make sure emails from us are not blocked or sent to your spam folder.

Order Questions
My order never arrived.Return to Top

If your order hasn't arrived, there are several possible reasons:

Orders will not be shipped when the credit card provided is declined. In these cases, customer service will send you an email, but these emails are occasionally moved to junk folders. Check your account to see if your order appears in the order history. If not, it is likely that your credit card was declined.

If you chose to pay with a check or money order, the order will not be filled until we receive the payment by mail. This can result in additional processing time and delay your order shipment. For further assistance, please contact Customer Service and have your order number ready.

An item is missing from my shipment.Return to Top

If an item is missing from your shipment, please contact our Customer Service department for assistance. If possible, please have your order number ready.

An item in my order is broken. Return to Top

If an item in your order is broken, please contact Customer Service within 72 hours of receiving the item.

I received the wrong item.Return to Top

If you feel that you have received the wrong item, please contact Customer Service within 72 hours of receiving the item.

What is your return policy?Return to Top

Returns are accepted, as long as they are initiated within 60 days of receiving your order. You must complete a return request and receive approval before shipping your return, or your return will not be accepted. A return request can be completed in your account. Please allow up to 3 business days for approval.

You will be provided with a pre-paid shipping label to return the item, which must be and unused, undamaged, and include the original manufacturer packaging and paperwork. Once we receive the item, we will issue a refund minus the cost of the return shipping label. Returning an item with damaged or missing packaging may incur additional fees. If the item is found to be defective, return shipping costs will be waived. Your refund will be issued in the same form of payment with which the order was placed. We do not reimburse cost of shipping for the initial order.

My Account
How do I create an account?Return to Top

1) To create your own account, click here. 2) Select "No, I am a new customer." Then, simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.

How do I edit my account information?Return to Top

1) Click here. 2) Select "Yes, I have a password" and enter your password. Simply click on the "Change" link next to any piece of information you wish to change. If you would like to change your credit card information, you can simply make a new order and enter in a new card.

I forgot my password.Return to Top

If you forgot your password, click here. Then click the "Forgot your password?" link and follow the instructions.

Shipping Policy
Click here for complete shipping information.

How much is shipping?Return to Top

Shipping is $3.99 for most purchases. If you would like expedited or express shipping please take a look at our Shipping Policy page.

When will my order ship?Return to Top

Your order will usually be shipped within 36 hours (excluding Saturdays, Sundays, and federal holidays). If your item is not in stock, we will notify you by email.

How long will it take my order to arrive?Return to Top

First class delivery to anywhere in the continental USA should take 9 days or less. If you have paid for expedited shipping, it will arrive sooner (excluding Sundays and Federal Holidays). Shipments to Hawaii and Alaska may take up to an additional week.

Do you ship internationally?Return to Top

You can view our international shipping policy here. Once you have read and can agree to the terms listed, please contact us and we will help you place an order.

Guarantees
Low Price Guarantee

While we strive to offer the best prices available, there are sometimes a few good deals elsewhere that have our prices beat. Send us the item info and advertised price (with a direct link to the competitor’s product page), and we will be glad to match any price on identical "in stock" products from competing online stores. Please note that the competitor must be a fully functional website, not a static HTML page. Also, the competition must have the item in stock (not "available soon” or "drop shippable", etc.).

Note: There may be cases where we simply can't match a price (i.e. we cannot sell an item for less than our cost, or in cases where it violates MAP or universal pricing policies). In these cases, we will be upfront and ask for your understanding.

Privacy Policy

We value your privacy. Please view our Privacy Policy located in our Terms and Conditions section for complete details on how we use the information we collect.

Security

This website is protected with SSL (secure socket layer) encryption, the highest standard in internet security. Any information submitted to and through our website is secure.

Pricing and Billing
What forms of payment do you take?Return to Top

We DO NOT accept PayPal or cash at this time.

We DO accept:

Credit Cards: Visa, Mastercard, Discover and American Express.

Gift Cards: Please register your Gift Card online before redeeming.

Checks: We accept personal or business checks. Checks take between 5 to 10 days to clear. The order will be shipped once the check has cleared.

Money Orders: We accept all types of money orders.

Note:You must call customer service to place your order using checks or money orders. We will not accept online orders with checks or money orders as the payment method. Once the order has been submitted over the phone, reference the order number on the check/money order and send your payment to:

Grindworx
400 South 1000 East
Suite E1
Lehi, UT 84043-3812

Payment must be received within 20 days from the time the order was placed. If payment is not received within the 20 days, the order will be canceled.

Do I have to pay sales tax? Return to Top

If you are located in Utah, you will have to pay sales tax.

I have a question on my charges. Return to Top

Please contact us for further assistance.

I need a copy of my receipt/invoice.Return to Top

Log into your account (the account link is visible in the top right corner of the website). Click "view order status" in the welcome box. You can then click on any order you have placed and see the invoice.

When will my credit card be charged?Return to Top

Once your order has been submitted, your credit card will be charged for the total amount of your order.

Buyer's Guide
How do I find my product?Return to Top

To find the item(s) you're looking for, you may (1) use the navigation menus on the top, left & bottom of our website; (2) type a keyword into the search box. If you have any trouble locating a product, feel free to contact customer service for assistance.

How do I navigate the site?Return to Top

To navigate this website, simply click on a category you might be interested in. You can then browse related categories or filter the results using the options listed in the column on the left side of the window. You may also type a keyword into the search to quickly find a specific product. If you have any trouble locating a product, feel free to contact customer service for assistance.

Does your stock rotate?Return to Top

Yes. We are continually adding new and exciting products to our stock.

Do you offer discounts?Return to Top

We may do discounts for Law Enforcement and Military (we may require you to send us proof of ID). The amount discounted will depend on the item. Not all items can be discounted. For a quote, please contact Customer Service.

Do you offer gift certificates or coupon codes?Return to Top

Yes! You can get them here.

Still have questions? Please feel free to contact us.